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Support and SLA

Last updated May 2026 (beta period)

Beta support hours

During the beta testing period, our team is available Monday through Friday, 9:00 AM — 6:00 PM Eastern Time. We aim to respond to all inquiries within one business day.

How to reach us

  • In-app feedback: Use the feedback button in the bottom-left corner of any page to report bugs or suggest features.
  • Email: vinnie@vltest.net

Response time targets

PriorityDescriptionTarget response
CriticalPlatform is down or data is inaccessible2 hours
HighMajor feature is broken, no workaround4 hours
NormalFeature issue with a workaround available1 business day
LowEnhancement request or general question2 business days

Beta disclaimer

During the beta period, the platform is provided on a best-effort basis. We may perform maintenance, deploy updates, or reset demo data without advance notice. We recommend not using the platform for production credit decisions until the general availability release.

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